This past weekend my wife and I stayed at the Courtyard by Marriott with the new GoBoards – basically large flat screens that you can touch to access news, weather, and maps. As we were waiting to check in, I was drawn to this large, bright screen like a bug to a bug zapper and immediately started going to work on it. At the same time a young boomer couple was with the front desk clerk with a large paper fold out map and a half-dozen questions on where this was or how to get to that. In less time I not only knew where this was and how to get to that, I read the US Today news feed and checked the weather during our stay.
It amazed me how I went directly to the computer and really had no desire to speak to the clerk and the boomer couple had no desire to even look at the computer but went right to the clerk. Given the choice I would have preferred an automated check-in and bypassed the clerk all-together.